Oracle Warranty Information
Although Oracle Lighting is widely considered to be the #1 top-quality brand for vehicle halo lighting, and there are typically very few issues with their products, in the rare circumstance that an Oracle Lighting product you ordered from NFC Performance is defective, it is important for our customers to understand how to get replacement parts as quickly as possible.
All products manufactured by Oracle Lighting and sold on NFCPerformance.com are covered under the Oracle Warranty process administered by Oracle's retail division, AAC Enterprises. NFC Performance's top priority is making sure our customers are satisfied, so we've created this page to help explain the AAC Warranty process for your quick reference.
Upon receipt of your order, you should "Bench Test" your items and notify us of any defects within 24 hours of receipt of your package. Customers who notify us of defective parts within 24 hours are eligible to receive a pre-paid return shipping label. Defects that we are notified of after 24 hours of receiving your package are your responsibility to ship back to Oracle (which generally costs just a few dollars). Oracle will then inspect the damaged parts and send replacement parts for anything that is covered under their warranty.
In order to exchange or return products under warranty, the AAC Enterprises Warranty requires that the customer send the defective or incorrect parts to the following address (the customer is responsible for shipping charges) along with a completed AAC Enterprises Warranty Form (Click Here for the Form) And a Copy of your Order Confirmation Email from NFC Performance:
Attn: Warranty Department
4401 Division St.
Metairie, LA 70002
AAC Enterprises gives an estimated timeframe of 2-6 days for the defective or incorrect parts to be exchanged once received. NFC Performance recommends our customers get a tracking number when you ship your package to AAC so you can track when the item arrives.
For more details on the AAC Enterprises Warranty Claim Process, Click Here.
LED Concepts Warranty Information
All LED Concepts products include a LIFETIME manufacturer warranty. We can't remember the last time there was an actual need for a warranty claim on these amazing products, so we'll be quick.
Warranty is subject to product failure under normal operating conditions. Warranty does not cover improper installation or failure due to water exposure.
If product failure occurs within 14 days under normal operating conditions, the product can be sent in to be repaired or replaced. If product is repaired or replaced, return shipping charges will be covered by LED Concepts.
If product is returned after 14 days the customer can send in product for replacement or repair, but the customer will incur shipping charges. If a product is defective upon arrival, LED Concepts will issue customer a pre-paid return shipping label. If you have a product in need of warranty please contact us for assistance.